Q: Can I place an order without creating an account?
A: We offer the flexibility to place an order as a guest. However, we highly recommend creating an account to enjoy additional benefits such as a quick checkout process, easy order tracking, and exclusive updates on new releases and promotions.
Q: Is it possible to cancel or modify my order?
A: Certainly! You have a 24-hour window from the time of order confirmation to request any changes or cancellations. Please provide us with your name and order number, and we'll assist you accordingly. Once the initial 24-hour period has passed, your order will be processed and cannot be altered or cancelled.
Q: When will my order be dispatched?
A: Once your payment is verified, we strive to process and dispatch your order within 24 hours, ensuring a prompt delivery.
Q: How can I track the shipment of my order?
A: Once your order is dispatched, you will receive an email notification containing a unique tracking number. You can use this tracking number to conveniently monitor the progress and location of your package.
Q: What payment methods do you accept?
A: We proudly accept major credit cards such as VISA, Mastercard, Discover, and AMEX. Additionally, we provide the convenience of PayPal as an alternative payment option.
Q: What is the estimated delivery time frame for my items?
A: Typically, you can expect your items to be delivered within 8-12 business days. Please note that delivery times may vary depending on your location and any unforeseen circumstances.
Q: Where do you ship from?
A: Our shipments originate from various partnered factories located across different regions. As a result, if you order multiple items, they may be shipped separately to ensure efficient delivery from the respective manufacturing facilities.
Q: Do you offer international shipping services?
A: Absolutely! We take pride in offering worldwide shipping to customers across the globe. Best of all, our tracked shipping service is provided free of charge, with no minimum purchase requirement!